xDial · Verification of Benefits

Card → call → captured benefits. Your card data never enters the AI. ready
🔒 Privacy by design:the values below live only in this page and the call bridge. They are injected into the call as keypad tones or paced audio — never placed in an AI prompt, never written to logs, never saved in this browser. The AI (when used at all) sees only menu prompts and field names.

Your insurance card

🪪Card — a side
front or back — read as-is
🔄Card — other side
front or back — read as-is
🔒 read entirely in your browser — images never leave this device (no upload, no AI). Drop, paste, or click each side.
From the card · filled by the scan, or type them
type it as printed — the IVR uses the numeric portion only and ignores the letter prefix
optional for this line — BCBS NC authenticates on DOB + ZIP + member ID (it doesn't spell the name)
Not on the card — you add these · required to authenticate
the line authenticates on it (e.g. 01/02/1980)
the ZIP on your account / home address
a valid provider NPI authenticates the provider-inquiry call so it will read member-specific benefits (deductible, copays, out-of-pocket). Leave blank to run unauthenticated.
Nothing here is stored. Fields are kept in memory for the call, then discarded — no localStorage, no server copy, no transcript of these values.
1 · dial
Dial payer
2 · menu
IVR nav
3 · enter
Enter member data
4 · capture
Capture readback
5 · done
Verified
🩺
Ready to verify
scan the card, enter DOB + ZIP (+ NPI for full detail), then verify — the payer's line reads the benefits back

Captured benefits

Eligibility & benefit structure · read back on the automated line
Coverage status—
Plan / product—
Effective date—
Group number—
Deductible (individual)—
Out-of-pocket max—
Office visit copay—
Specialist copay—
Emergency copay—
Coinsurance—
Amounts met to date · gated behind provider authentication (PIN)
Deductible met—
Out-of-pocket met—
values will fill live from the IVR's readback as the call runs — captured by our self-hosted transcription, matched to fields without passing through a third-party AI. The automated line reads eligibility & benefit structure without a provider PIN; deductible/out-of-pocket met-to-date amounts require provider authentication.
Now: the card-capture step is live — scan the front and back of your card and the fields fill client-side (no upload, no AI). Next, once the data is accurate:
  • keypad injection of member ID / DOB from the form (the proven 0zsip data-entry workflow — out-of-band DTMF fired only into a quiet line, with read-back verification)
  • menu navigation — a deterministic map, or an LLM that sees only the IVR's menu text (never your member data)
  • live readback capture into the benefits card, with a per-field confidence check
  • rehearsal mode against our in-house mock-insurance IVR (no real payer, no real data)